Visitor Registration FAQs
Q1
Registration page won’t open
Please wait a moment and try again, or use a different browser (e.g. Edge).
Q2
“This email address has already been registered” appears
This email has already been used for this year’s registration.
Please use a different email address.
Q3
Cannot find the visitor registration confirmation email
After completing your visitor registration, a confirmation email will be sent to your registered email address.
Email details:
- Subject: Thank you for your registration / 来場登録が完了しました
- Sender: [email protected]
If you cannot find the email:
1. Check your spam or junk mail folder
2. If still not found, contact the Show Management Office
Contact:
- Email: [email protected]
- Tel: +81-48-233-9247
Q4
A pop-up says “Your previous registration seems incomplete,” and I cannot proceed.
If your previous registration was not completed:
You should have received an email with the subject: “Your registration is not yet complete”
To resume your registration:
1. Open the email
2. Click “Complete Your Registration”
3. Continue and finish your registration
If you want to cancel the previous data and start a new registration:
When you enter your email, the same pop-up may appear.
Please follow these steps:
1. Click “Can’t find the email?”
2. Select “Start a new registration”
3. You will be redirected to the initial registration page
4. Complete a new registration from the beginning
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Q5
How do I enter my company information?
Method 1: Search
- Enter your company name and postal code
- Click Search and select your company
Method 2: Manual Entry
- Click Enter manually
- Fill in all company details
Q6
My company does not appear.
If your company is not listed, enter:
“No company name”, or Your shop or brand name
Q7
Can multiple people register with one badge?
No. Each visitor must register individually.
A personal badge is required for entry.
Q8
I entered incorrect information.
To change your email address, your registration must be deleted and re-registered.
Please contact the Show Management Office.
E-mail:[email protected]
TEL:048-233-9247
Q9
I get an error message.
Email addresses with consecutive symbols (e.g. “..”, “@@”) cannot be used.
Try another email address. If the problem continues, contact the office.
Q10
I cannot complete the form.
Please contact the Show Management Office for support. E-mail:
E-mail :[email protected]
TEL:048-233-9247
